0. Definitions and Scope
0.1 “Personal Information” means any information that can identify or be linked to an individual, including names, contact details, payment data, photos, or device identifiers.
0.2 “Services” refers to all products, maintenance programs, and related offerings provided by The Right Shutters.
0.3 “Customer” or “you” means any individual or entity that visits our website or participates in our services.
0.4 This Policy applies to all personal information collected both online (through our website or digital forms) and offline (through phone calls, service visits, or written correspondence).

1. Information We Collect
1.1 We collect personal information voluntarily provided by customers, including:
 (a) Name, address, phone number, and email;
 (b) Payment details (processed securely through third-party processors);
 (c) Property and service information required for scheduling and maintenance;
 (d) Photos or videos of shutters taken for documentation or quality assurance; and
 (e) Website usage data (e.g., IP address, browser type, session duration) collected through cookies or analytics tools.
1.2 We do not intentionally collect sensitive personal information such as government IDs, medical data, or biometric information.
1.3 Children’s Privacy. Our website and services are not directed to minors. We do not knowingly collect personal information from children under 13 years of age. If we learn that such information has been collected, we will delete it promptly. Parents or guardians may contact us at (727) 800-2021 or privacy@therightshutters.com to request removal.

2. Use of Information
2.1 We use customer information only for legitimate business purposes, including:
 (a) Scheduling and performing maintenance services;
 (b) Processing payments and issuing invoices;
 (c) Sending quotes, reports, and service reminders;
 (d) Improving quality, performance, and safety of services; and
 (e) Providing promotional or informational content with consent.
2.2 Photos or videos taken during service visits may be used for documentation, technician training, or promotional purposes. We will never publicly identify a customer without prior consent.

3. Data Storage and Security
3.1 All customer and payment information is stored on secure, encrypted systems in compliance with PCI-DSS and applicable U.S. data-protection laws.
3.2 Access to personal data is restricted to authorized personnel or trusted service providers.
3.3 Administrative, physical, and digital safeguards are in place to prevent unauthorized access or misuse.
3.4 Card Data. We do not store full credit or debit card numbers. Our payment processor (Square/Block, Inc.) stores payment data using encryption and tokenization.

4. Information Sharing
4.1 We may share limited customer information with:
 (a) Trusted service providers for billing, scheduling, or communications; and
 (b) Legal or regulatory authorities where required by law.
4.2 We do not sell, rent, or trade customer information for marketing or commercial gain.
4.3 International Data Transfers. By using our website or services, you acknowledge that your data may be processed and stored in the United States, where data-protection laws may differ from those in your jurisdiction.
4.4 Third-Party Platforms. Our systems integrate with third-party providers, including Wix, Square (Block, Inc.), and Jobber Software Inc., each maintaining its own privacy and security policies.
4.5 Third-Party Service Providers.
The Right Shutters utilizes reputable systems to deliver essential business functions:
 (a) Wix.com Ltd. – website hosting, contact forms, and site analytics.
 (b) Block, Inc. (d/b/a Square) – secure payment processing for invoices and transactions.
 (c) Jobber Software Inc. – scheduling, dispatching, and maintenance recordkeeping (Jobber’s policy prohibits accounts for users under 18 and deletes any under-13 data).
Personal information shared with these providers is limited to what is necessary to perform their functions. Each platform maintains its own privacy policy:
 • Wix Privacy Policy
 • Square Privacy Notice
 • Jobber Privacy Policy

5. Cookies and Analytics
5.1 Our website uses cookies and analytics tools to improve functionality and user experience.
5.2 Cookies do not access personal files or compromise device security.
5.3 Customers may disable cookies through browser settings; however, some features may not function properly.

6. Customer Rights
6.1 Customers have the right to:
 (a) Request access to their personal information;
 (b) Request correction or deletion of inaccurate data;
 (c) Withdraw consent for marketing communications; and
 (d) Request a copy of stored information for review.
6.2 Requests can be made by emailing privacy@therightshutters.com or calling (727) 800-2021.
6.3 Proof of identity may be required before fulfilling requests.

7. Data Retention
7.1 We retain personal data only as long as necessary to provide services or meet legal and financial obligations.
7.2 Financial and invoice records are retained as required under state and federal law.
7.3 Certain records (such as service reports or agreements) may be retained up to seven (7) years for insurance or compliance purposes, even after a deletion request.
7.4 Data Export and Inter-Platform Transfers. To maintain accurate operations, The Right Shutters may securely transfer limited customer data between integrated systems (e.g., Jobber ↔ Square) using encrypted or certified API connections.

8. Marketing and Communication
8.1 By requesting a quote, booking service, or providing contact information, you consent to receive service reminders and essential communications.
8.2 You may opt out of non-essential marketing messages at any time by clicking the unsubscribe link or contacting us.
8.3 Communication Tools. Automated reminders or confirmations may be sent through Jobber or Wix Automations. These are operational only and not promotional.

9. Links to Third-Party Websites
9.1 Our website may contain links to external platforms such as payment processors or social-media pages.
9.2 The Right Shutters is not responsible for the privacy, content, or security practices of external sites.
9.3 Customers are encouraged to review third-party privacy policies when leaving our website.

10. Data Protection and Compliance
10.1 Compliance Overview. The Right Shutters complies with applicable U.S. and Florida data-protection requirements, including the Florida Information Protection Act (FIPA), Fla. Stat. § 501.171. We align our practices with Florida privacy principles. The Florida Digital Bill of Rights (SB 262) applies primarily to large corporations exceeding $1 billion in revenue and may not apply to our business.
10.2 All payments are processed through PCI-compliant systems using encryption and tokenization.
10.3 Security logs and incident-response procedures are maintained to detect unauthorized activity.
10.4 Data Breach Response. In the event of a data breach, we will promptly investigate, notify affected individuals as required by law, and take steps to prevent recurrence.
10.5 Data Handling by Integrated Systems. Data submitted through our website, booking forms, or payment pages may be securely transmitted to Wix, Jobber, or Square for processing and storage. These systems encrypt data in transit and at rest and restrict access to authorized personnel only.

11. International and Legal Disclosures
11.1 We may disclose information when required by law, court order, or to protect company rights.
11.2 Data may be stored or processed outside your jurisdiction as described in Section 4.3.

12. Policy Updates
12.1 This Policy may be updated periodically to reflect changes in operations or law.
12.2 The latest version will always appear on our website with the revised Effective Date.
12.3 Continued use of our services after an update constitutes acceptance of the revised Policy.

13. Accessibility
13.1 The Right Shutters is committed to digital accessibility for all users.
13.2 If you encounter any accessibility barriers, please contact support@therightshutters.com or call (727) 800-2021 for assistance.

14. Dispute Resolution and Governing Law
14.1 Any dispute arising under this Policy will be governed by the laws of the State of Florida.
14.2 Venue for all disputes lies exclusively in the courts of Pinellas County, Florida.

15. Contact Information
The Right Shutters
Phone: (727) 800-2021
Email: privacy@therightshutters.com

16. Acceptance
By using our website, submitting information, or engaging our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.